Troubleshoot salary and invoice
Payroll
If there is an error in the payroll run, it is often due to how the rules are configured in the salary agreement that exists in Timezynk. We therefore ask you to check the following:
- Is the prioritization correct between different rule groups in the salary agreement?
📢If the prioritization is not correct, an incorrect rule may be applied to a shift and lead to incorrect salaries. Check this by going to ⚙️ in the upper right corner > Salary > Salary agreement
Invoice
If the invoice has been incorrect, it may also be due to how the rules are set up in the invoice agreement found in Timezynk. Therefore, we ask you to check the following:
- Is the prioritization correct between different rule groups in the invoice agreement?
📢If the prioritization is not correct, an incorrect rule may be applied to an invoice, resulting in incorrect invoicing. Check this by going to ⚙️ in the upper right corner > Invoice > Invoice Agreement
Integrations
If the integration between Timezynk and your payroll system or invoicing system is not functioning properly, please check the following:
- Do all customers in Timezynk have the same customer number as the customers in your invoicing program?
- Are all invoice articles in Timezynk listed with the same invoice number as in your invoicing program?
- Are all salary articles in Timezynk listed with the same payroll type as in your payroll system?
- Do employees have the same employment number in Timezynk as in the payroll system?